Robush Ltd has delivered high quality vibration solutions for more than two decades and is located at Grundisburgh near Ipswich. The customer focus is in the sourcing and distribution of anti vibration mountings with an emphasis on service and technical support.
Scope
The scope of this management system includes all aspects of the business associated with
the sourcing and distribution of anti vibration mountings for a range of customers including the industrial, marine, rail, automotive industries and the M.O.D.
Quality Policy
Robush are committed to the continual improvement of both its service and the business management system.
The Policy provides the framework for the Quality Objectives and is reviewed for continuing suitability at the Management review.
Procedures
The Management system consists of this Manual plus the procedures considered necessary to administer the system.
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Control of documented information (QP 1) |
Control of Records (QP 2) |
| Control of non-conforming output (QP 3) | Internal auditing of the system (QP 4) |
| Risks & Opportunities (QP 5) | Nonconformity & Corrective action (QP 6) |
Other processes necessary for the operation of the business are defined, as appropriate to individual tasks, mainly as quality procedures, work instruction manuals, office handbooks and guides.
Our key processes involve the sourcing and supply of various anti vibration bearings and mountings to customer requirements.
The interaction and flow of these processes is depicted below:
Robush source from specialist brand names and therefore the design clause (8.3) is not applicable.
QUALITY POLICY
Robush Limited aim to profitably provide vibration solutions to meet the needs of its customers giving due consideration to interested parties and the context of the business.
It is our intention to use the management system to improve and enhance the performance of the company in relation to quality matters and customer care.
To achieve these aims we operate, provide the necessary resources and look to continually improve the effectiveness of, a business management system which complies with ISO 9001 and any applicable statutory and regulatory requirements.
The management team is committed to ensuring this policy is understood, implemented and maintained at all levels within the organisation. It seeks the co-operation of all staff in maintaining the high standards in the services provided to our clients that contributes to the success of the company.
QUALITY OBJECTIVES
Improve delivery performance
Improve service level as perceived by customers
Increase export market
Increase larger orders
Increase level of SEO via social media
Focus on business objectives with SWOT analysis and internal/external issues in accordance with ISO 9001:2015
